Terms and Conditions
The passengers state to have read and to accept the general conditions of sale described hereafter:
Ticket purchase: This contract is made between you and AERFUN Balloons but you can give it to someone else. These Terms & Conditions will still apply to « you » or the beneficiary. If you purchase a ticket through an agent or a hotel you agree to these terms with us and not with the agent or the hotel. If you do not agree to be bound by these terms and conditions you should contact us immediately.
Our obligations to you: The voucher will entitle you to participate in a hot air balloon flight experience at a date to be arranged during booking process.
Prices: all ticket prices are quoted per person, included VAT and insurance and can be modified at any time without notice.
Payment: if payment was not made in full when the ticket was purchased, the balance must be made not later than 7 days before the date for which you have booked your flight.
Validity of transport ticket: unless otherwise specified, our tickets are valid for 24 months since their date of emission. At the end of this period, the ticket will automatically expire. In addition, the ticket will expire in the event of no confirmation of the flight by the customer or of no presentation at the place where an appointment has been agreed.
Flight confirmation: you must contact us by phone not later than 12 hours prior the scheduled take-off time to confirm the weather conditions and exact meeting time.
Flight conditions: Hot air balloon flights are entirely dependent on weather conditions, so we cannot guarantee the flight will certainly take place exactly at the appointed time, place, direction, etc. Any flight may be cancelled by the pilot at any time before the flight or during the flight. Minimum weather conditions required for a balloon flight are:
– No rain or fog
– Visibility more than 2 km;
– Clouds higher than 1500 feet;
– Wind speed on the surface less than 16 km/h
– No stormy or pre-stormy conditions
The flights are proceed under VFR (visual flight rules), as defined in the regulations of the Directorate General of Civil Aviation). Average flight duration is 1 hour. For safety reasons, regulation of air traffic, weather and any other restrictions, the pilot reserves the right to change the duration of flight, the launch site, the time of appointment. No benefit will be refunded if the flight lasted a minimum of 45 minutes.
Flight cancellation policy: AERFUN Balloons reserves the right to defer a flight in the following cases: bad weather conditions, unsufficient number of passengers or unsatisfactory conditions of safety. If one or more of these conditions occur, a new date will be fixed by mutual agreement between the parts. If you don’t have other dates available for the flight, your flight will be refunded (weather cancellation insurance). In no case, AERFUN Balloons could be held responsible for the expenditure engaged by the passengers to go on the place of appointment.
Weather cancellation insurance: included in all of our flight service. Weather cancellation insurance ensures a full ticket refund in the case of cancellation because of unsuitable flying or safety conditions (Only AERFUN Balloon and partners are entitled to state about the flying and safety conditions). Please note that this insurance do not cover any other personal cancellation risks or damages. Note: payments are made in euro (€). For payments operated in another currency, a slight difference can be checked between initial payment and refund payment because of a fluctuation of exchange rate.
Reimbursable tickets: if purchased during booking, this option will allow you to cancel your flight for any reason up to 72 hours prior to the boarding time and ask for flight reimbursment. Your flight will be reimbursed within 7 days (please note that the cancellation insurance itself will not be reimbursed). If you cancel your reservation within 72 hours preceding the boarding time or if you are not present at the scheduled time, you will not be entitled to a rescheduled flight or a refund. The ticket will become invalid
No show policy: If you are not present on the take-off site at the scheduled time, you will not be entitled to any rescheduled flight or refund, whatever the reason.
Boarding policy: Customers must be in possession of a valid ticket or a flight reservation number issued by AERFUN Balloons in order to board our balloons. As a passenger flight operator, we are bound by the conditions of the Warsaw Convention. Our pilots have final responsibility of a flight and have complete discretion as to whether to allow you to board the balloon basket. You will be refused boarding if in the pilot’s opinion you would be a risk to the balloon or to the passengers or to yourself.
Flight policy: as balloon flights are wind dependent, we cannot guarantee a flight will follow any particular direction. It is our intention that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. Flights are undertaken within the limitations of VFR (Visual Flight Rules, as defined by the regulations of the French Civil Aviation Authority (DGAC)
Sub-contractors: AERFUN Balloons reserve the right to sub-contract flights to CTA regulated balloon companies under contract with AERFUN Balloons Company.
Transport: The customer is fully responsible for organizing his transport to the meeting point. On customer request, AERFUN Balloons can put the customer in relation with a local transport company. Contract will be established between the transport company and the customer. Payment will have to be done directly to the taxi driver. Under no circumstances will AERFUN Balloons be responsible for any damage or injury caused by the taxi.
Medical conditions: We are not qualified to confirm your fitness to fly. It is your responsibility to ensure you are fit to fly. You must not fly if you are suffering from any serious medical condition or have recently undergone surgery unless you have been issued with a doctor’s certificate stating you are fit to fly. You must not fly if you are pregnant or under the influence of drink or drugs.
Children : we will not accept children under the age of 6 years. A child under the age of 12 years must be accompanied by a responsible adult.
Clothing: we recommend you to wear casual clothing (natural fibre or cotton clothing preferably). Flat shoes and trousers are recommended for the ladies (no high heels).
Insurance : civil liability insurance is included in the price ticket for each passenger. The level of insurance is in accordance with international agreements covering air transportation required by the Warsaw Convention. We will not be liable for any loss or damage to equipment and personal effects including clothing brought with you on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness. If you do not consider the amount of insurance cover would be adequate to compensate you for any loss whether for death, personal injury or damage to your belongings you should take out your own additional cover
Governing law: terms & Conditions of our services shall be governed by French laws. To the extent limited by Law, any disputes arising from the execution of our services shall be governed by French laws and the Courts of France shall have exclusive jurisdiction.