If you travel to France for a short stay, we are aware about all the uncertainties about organizing your travel experience. In order to make your life easier, we have included a cancellation insurance in all our balloon fligths.
Flight cancelled by ourselves (bad weather conditions, unsatisfactory conditions of safety…) : You will get full refund (including the cost of this insurance)
Flight cancelled by you (whatever the reason)* : You will get refund less the cost of this insurance (30 € per ticket). No justification will be asked
* Important: if you cancel your reservation within 72 hours preceding the boarding time or if you are not present at the scheduled time, you will not be entitled to a rescheduled flight or a refund.
Please read our Terms & Conditions for more details.